All the answers to your weekend questions
Car park / Parking
We are building a 75-space car park. Delivery is scheduled for early 2025. During the construction period, here are some alternatives for public parking: 1. opposite the hotel 2. rue Mont Saint Jean, opposite the Dragon d'Or restaurant 3. Altau car park 150m away 4. château car park (near the municipal park) 200m away
What are the arrival and departure times?
We are building a 75-space car park. Delivery is scheduled for early 2025. During the construction period, here are some alternatives for public parking: 1. opposite the hotel 2. rue Mont Saint Jean, opposite the Dragon d'Or restaurant 3. Altau car park 150m away 4. château car park (near the municipal park) 200m away
How do I book a room?
We are building a 75-space car park. Delivery is scheduled for early 2025. During the construction period, here are some alternatives for public parking: 1. opposite the hotel 2. rue Mont Saint Jean, opposite the Dragon d'Or restaurant 3. Altau car park 150m away 4. château car park (near the municipal park) 200m away
Can I cancel a booking?
We are building a 75-space car park. Delivery is scheduled for early 2025. During the construction period, here are some alternatives for public parking: 1. opposite the hotel 2. rue Mont Saint Jean, opposite the Dragon d'Or restaurant 3. Altau car park 150m away 4. château car park (near the municipal park) 200m away
Are pets allowed?
Our furry friends (under 10 kg) are welcome. A mat and accessories are provided. There is an additional charge of €25 per day per animal.
They are sociable: they can be left alone in their owners' rooms without causing any damage and must be kept on a lead outside the room and in communal areas. For hygiene reasons, they are not allowed in the restaurant or spa areas.
Reservations can only be made online, subject to availability. You can fill in the form on the BOOK tab or contact us to make a reservation with a gift box. Check-in at 4 p.m. / Check-out at 12 p.m.
Full-day access from 9am to 8pm to the Silvaë Nature Spa on the day of arrival, during the stay or on the day of departure. Half-day access from 15:00 to 20:00 at the Silvaë Nature Spa on the day of arrival or during the stay (excluding the day of departure). In addition to the room rate. No need to book. Number of places NOT LIMITED for resident customers.
Cash / CB / Amex. The hotel does not accept bank cheques. Holiday vouchers are only accepted for stays (excluding gift box purchases).
